Tenant FAQs

Unfortunately not. If you find a property that fits your requirements, we encourage you to schedule a showing, gather all of your information and submit an application right away. That will be your best chance at securing your new home.

In most cases, you will pay your security deposit along with the first month of rent upon signing your new lease.

Each resident 18 years and older must submit a separate rental application.

The security deposit is a set amount of money that we hold in escrow on your behalf as collateral to protect against any damage to the property or issues that may arise throughout the lease.

Security deposits can range anywhere from 1 to 2 months worth of rent. If you are 62 years or over, the landlord can only charge an amount equal to 1 month of your rent

The following is a list of issues that could result in possible deductions from your security deposit:

• Unpaid rent
• Unpaid utilities
• Property damage
• Professional cleaning required as a result of leaving the property in poor condition

Please visit our Tenant Resources page where you can find links to documents that explain our application process and basic qualifying criteria. You can also find a link to our online application and apply for a property right from there.

We support (and prefer) rent to be paid through our electronic Tenant portal. In addition, we can make it even easier and setup automatic withdrawals directly from your bank account so you can set it and forget it. For those that prefer sending in checks - we accept those as well. The important thing - be sure that rent payments are made on-time and in accordance with your lease so that you avoid late fees.

The most common utilities are electricity, gas, water / sewer, cable / internet and trash pickup. In most cases, the Tenant will be responsible for paying these directly to each provider. (we will help with the setup) Every property is a little bit different, so be sure to read through your lease so that you'll know exactly what is your responsibility. And if you have questions - you can always ask us. We're here to help.

Reach out to us to discuss this further! Most of the properties we manage are pet-friendly. Each pet will need to go through our screening process, and there may be additional deposits / fees involved with having them as part of your home.

Regardless of whether the building is pet-friendly or not, please don’t put yourself and your pet in a bad position by trying to sneak them into your building. Let the landlord know immediately so that we can work together.

It all depends on the situation. If you are both tenants and signed the lease, you are legally obligated to obey the terms of the lease. If that's the case, the recommendation would be to try to work things out and finish the remainder of the lease term, fulfill your obligations and part ways when the lease is up and it's time to move out.

A written 30 day notice is required if you plan on leaving at the end of your lease. Please know that if you give notice to move, you are still responsible for paying the next 30 days of rent. Your security deposit cannot be used towards your last month of rent.

In general, landlords are usually responsible for all repairs except extremely small ones. Tenants are responsible for minor things like changing lightbulbs, re-setting circuit breakers and keeping the property clean. We will provide you with a full list of our maintenance program and how to handle most situations.

If you keep the property in good condition and there are no reported damages during your move-out inspection or outstanding balances owed, then you will get your security deposit back at the end of your lease. To be sure that there are no misunderstandings at move-out, be sure to take inventory of any wear-and-tear you see when you move in, preferably via photo and notify us of what you see. This way, you won't be blamed for any pre-existing damage and you can get your security deposit returned. Per the State of Connecticut, landlords are required to return the security deposit 30 days after the lease ends. (And be sure to notify us of your new address)